Terms of Service

1. Infrastructure Allocation & Usage

By initializing a storefront, Point-of-Sale (POS) application, or AI Chat Assistant on One Click Design, you are granted a non-exclusive, non-transferable license to utilize our platform infrastructure. You agree not to use this infrastructure for:

• Hosting or transmitting malicious code, malware, or phishing protocols.
• Deploying storefronts or processing transactions that violate South African law or the laws of your operating jurisdiction.
• Attempting to bypass our AI limits, storage quotas, payment splits, or billing mechanisms.

2. Merchant Responsibilities

As a merchant on the One Click Design platform, you retain complete ownership of your data, products, and customer information. You are solely responsible for:

• Ensuring your storefront complies with the Protection of Personal Information Act (POPIA) and GDPR.
• Providing and maintaining your own hardware (Bring Your Own Device) to run our native Android POS application.
• Complying with Meta's WhatsApp Business Commerce Policies when utilizing our AI Chat Assistant and CRM tools.
• Managing physical fulfillment, customer disputes, and refunds (see Section 3).

3. Payment Processing & The A2A Refund Constraint

Our POS system utilizes dynamic Account-to-Account (A2A) payment rails. By using our payment infrastructure, you acknowledge and agree to the following:

• PayFac vs. BYOK Models: Depending on your region, you either operate under our South African Payment Facilitator model (subject to a 1% platform transaction split) or a global Bring Your Own Key (BYOK) model (0% transaction fee, where you supply your own Paystack API keys).
• Final Settlement (Push Payments): All A2A payments are non-reversible "push" settlements. One Click Design does not provide an automated API refund mechanism for A2A transactions.
• Refund Liability: All refunds, chargebacks, or transaction disputes must be handled directly between you (the merchant) and your end-consumer via cash or direct EFT. We provide a "Log Manual Refund" tool strictly for your internal Z-Report accounting.

4. AI Chat Assistant & RAG Engine

• If you utilize our AI Chat Assistant via the Meta WhatsApp API, you understand that the AI generates responses based solely on the Knowledge Base documents you upload (Retrieval-Augmented Generation).
• While we engineer the system to prevent hallucinations, One Click Design does not guarantee 100% accuracy of AI-generated responses.
• You are required to monitor sentiment alerts and utilize the "Human Takeover" dashboard to resolve complex customer queries.
• You must clearly disclose to your customers that they are interacting with an automated AI assistant, in compliance with international AI transparency regulations.

5. Logistics & Third-Party Integrations

Our storefronts may integrate with third-party delivery APIs (e.g., Uber Direct, Bob Go) offering a 0% platform commission on food/product delivery. One Click Design merely acts as the routing software. We hold no liability for delayed, damaged, or lost goods during transit. All delivery disputes must be resolved between you, the customer, and the third-party logistics provider.

6. Economics & Subscriptions

• Platform SaaS fees (e.g., R149/month) are processed securely via our authorized payment gateways.
• Subscriptions are billed in advance on a monthly or annual cadence.
• Failure to settle outstanding SaaS balances within 7 days of the billing date will result in the suspension of your live storefront and AI integrations. The POS app will revert to the free offline "Cash Mode."
• Refunds for software subscriptions are evaluated on a case-by-case basis and are not guaranteed for partial months of usage.

7. Uptime & Service Level

We engineer our platform for maximum resilience, relying on Google Cloud and Firebase infrastructure. While our POS is designed to function entirely offline, cloud-syncing, Next.js webstores, and AI features require an active internet connection. We strive for 99.9% uptime, but One Click Design does not guarantee uninterrupted service and is not liable for revenue loss during scheduled maintenance or systemic outages.

8. Account Termination

We reserve the right to suspend or terminate any account, without prior notice, if we detect fraudulent activity, network abuse, unauthorized API key scraping, or severe violations of these terms. Upon termination, your data will be securely wiped from our databases in accordance with our Privacy Policy.